Shipping policy
Thank you for shopping with DENTORAE. We aim to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Shipping Times
Estimated delivery times vary depending on the destination, shipping carrier, and local delivery conditions.
Typical estimated delivery times are:
United States: 1–15 business days
Canada: 1–15 business days
Europe: 1–15 business days
Other international destinations: 1–20 business days
These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.
Shipping Costs
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
Any free-shipping promotion displayed on our website will apply according to the conditions shown at the time of purchase.
Tracking Your Order
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@dentorae.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where these charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
Lost, Delayed or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at support@dentorae.com with your order number.
We will review the situation and assist you with the appropriate next steps.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@dentorae.com
Website: www.dentorae.com